Contact Us
Got a question about one of our casino reviews, a suggestion for the site, or something you'd like us to look into? This page explains how to reach us and what we can help with.
Casinos Australia is an independent comparison and review site for Australian players. We research and evaluate offshore online casinos — covering bonuses, pokies, table games, payment methods, licensing and mobile features — so that Australian adults can make informed decisions before they deposit. We are not a casino operator, and we do not take bets or hold player funds.
What We Can Help With
Before reaching out, it's worth knowing what falls within our scope. We're a review and comparison publisher, not a casino operator, so some enquiries are better directed elsewhere.
- Review accuracy — If you believe information on a review page is out of date or incorrect, let us know. We take factual feedback seriously and will investigate promptly.
- New casino suggestions — If there is an offshore casino available to Australian players that you think deserves a review, we welcome the tip.
- Editorial questions — Questions about how we rate casinos, how we handle affiliate relationships or how our rankings are determined.
- Site feedback — Broken links, display issues or anything that looks wrong on the site.
- Business and partnership enquiries — If you represent a casino operator or affiliate programme, please use the contact form and describe your enquiry clearly. We review all requests, though we do not guarantee a response to every commercial submission.
We are not able to help with casino account issues, bonus disputes, withdrawal problems or any complaint against an individual operator. For those matters, contact the casino directly or the licensing authority that issued its operating licence.
Responsible Gambling Support
If you or someone you know is experiencing difficulty with gambling, please do not wait to seek help. Our responsible gambling page lists Australian support services and tools that can help, including self-exclusion options and spending limit guidance. These services are free and confidential.
A Note on Our Independence
Casinos Australia earns revenue through affiliate partnerships. When a reader follows a link to a casino and creates an account, we may receive a commission from that operator. This arrangement does not influence our editorial ratings, our ranking order or the content of our reviews. Operators cannot pay for a higher position, and we include genuine limitations in every write-up, including our top-ranked options.
If you have a concern about a specific review or believe a commercial relationship has affected our coverage, please raise it through the contact form. We will respond in writing.
You can also read more about who we are and how we operate on our about us page, or review the rules that govern use of this site in our terms and conditions.
What Happens After You Contact Us
- We read every message sent through the contact form.
- Editorial and factual queries are typically reviewed within a few business days.
- We may not respond individually to every commercial or partnership enquiry, but all are read.
- If your feedback leads to a change on the site, we update the relevant page and note the revision date.
We do not share contact details with third parties, and we will not add you to any mailing list without your explicit consent.
About the Casinos We Cover
All casinos listed on this site are offshore operators. Under Australian law, the Interactive Gambling Act 2001 prohibits the provision of certain interactive gambling services to Australian residents by operators based in Australia, but it does not prohibit Australian residents from accessing offshore casino sites. The casinos we review are licensed in international jurisdictions and accept players from Australia.
We verify licensing details as part of our review process. However, licensing jurisdictions and their standards vary, and we encourage all readers to check the current licence status of any casino before depositing. Players must be 18 or older to gamble online. If you have questions about eligibility or the legal framework that applies to your situation, seek independent legal advice.
For a full picture of how we assess the casinos on this site — including how we evaluate bonuses, pokies, live dealer games, payment methods and withdrawal times — see our about us page.